General Queries

Contact us

The best way to contact us is to complete our webform available here.

Our postal address is: Gambling Regulatory Authority of Ireland, Ballaugh House, 73 Mount St Lower, Dublin 2, D02 PX37

Making a Complaint

If your issue is in relation to a dispute with an operator, you will need to escalate it directly with the operator.

The GRAI investigates complaints in relation to potential breaches by licensed operators of their obligations under the Gambling Regulation Act 2024 (the “Act”).

Please note that currently only remote betting and remote betting intermediaries are licensed by the GRAI and not all obligations under the Act have commenced. To find out more about our complaint’s role click here.

Before you make a complaint, check:

  • Is the operator on our register of licensed betting operators? If your complaint is in relation to an unlicensed betting operator click here to use our general enquiries form here.

  • Did the alleged breach of a licenced operator’s obligations under the Act occur after the 1st of July 2026? If not, please note, we cannot investigate alleged breaches that occurred prior the operator receiving a licence from the GRAI.

  • Does the alleged breach relate to a commenced obligation ? If not, we cannot investigate alleged breaches of obligations that are not in force. More information on the obligations can be found here. A full list of the commenced obligations in the Gambling Regulation Act can be found here.

If you wish to report a potential breach by a licensed operator of their obligations under the Act, please complete our complaints form HERE.