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GRAI Accessibility statement

On this Page

  • Accessibility statement for the GRAI

  • How we approach accessibility

  • Accessibility problems we’ve found

  • What to do if you cannot access parts of the Registration Gateway

  • Reporting a problem

  • Enforcement procedure

Accessibility Statement for GRAI

This website , which can be found at: GRAI Registration ) is run by the Gambling Regulatory Authority of Ireland (GRAI). We are committed to ensuring our services are accessible to all users, including individuals with disabilities.

We are dedicated to making the Registration Gateway accessible in accordance with the EU Web Accessibility Directive and the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. However, the Registration Gateway is currently semi-compliant due to the non-compliances listed below.

This statement was last reviewed on 4th December 2025.

How We Approach Accessibility

We regularly test the Registration Gateway to identify and resolve accessibility issues. We utilize an accessibility compliance monitoring tool, AccessiBe (https://accessibe.com/), which scans our website and provides recommendations for WCAG 2.2, ADA, and other accessibility standards.

Additionally, we conduct internal accessibility assessments and consult with users to enhance the experience for all visitors.

Accessibility Problems We’ve Found

The latest audit on 4th December 2025 identified 2 accessibility issues categorized as follows:

  • Each page should include hidden skip links that allow users (via keyboard or screen reader) to bypass certain blocks and navigate directly to main landmarks like the main content, menu, or footer.

  • Menus should be built using the HTML5 "nav" element or include a "role" attribute set to "menu" or"navigation" to indicate a navigation landmark for screen readers.

We aim to have these rectified by our next accessibility review in March 2026.

What to Do If You Cannot Access Parts of the website

If you need information on the Registration Gateway in a different format, you can:

  • Email us at: communications@grai.ie

  • Visit us at: GRAI Headquarters, Dublin, Ireland, for in-person assistance

Alternatively, you can submit an accessibility request using our online enquiry form here.

Reporting a Problem

If you encounter an accessibility issue, please use the contact details above to report the problem. We will investigate and work to resolve the issue promptly.

If you are dissatisfied with our response, you can escalate your complaint to the Irish Human Rights and Equality Commission (IHREC), which is responsible for enforcing accessibility regulations in Ireland.

Enforcement Procedure

The Irish Human Rights and Equality Commission (IHREC) ensures compliance with the EU Web Accessibility Directive. If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further assistance.

We remain committed to enhancing accessibility and appreciate your feedback in making the Registration Gateway inclusive for all users.