Before You Begin

You will need to provide:

  • Some basic personal information

  • Details of your complaint

  • Details of the Operator you are complaining about

  • Supporting documentation such as any correspondence (including chat logs or emails), transaction records, screenshots and any other relevant information.

To assist with this process please make sure you have all of the relevant information mentioned above to hand.
The process will take about 5 minutes to complete

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Complaint details

Step 1 of 3

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Personal information

Step 2 of 3

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Declarations

Step 3 of 3

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